Reference

Your Data Use Before You Join

Your account details, wallet activity through DANA, OVO, GoPay and QRIS, and device sessions are handled under this Privacy Policy before you open your account.

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meritking Your Data Use Before You Join
CONTACT PATHS

Reach Us About Your Privacy

Fast privacy help matters when your phone number changes, a device stays logged in, or a payment reference looks unfamiliar.

Live chat for account checks Live chat is available 09:00-23:00 WIB for privacy questions tied to login access, active sessions, or wallet records. We verify your account first, then discuss only the data needed for that case.
Email for privacy requests Send data access, correction, or removal requests to [email protected] from your registered email. Include your username and the concern, but do not attach wallet screenshots unless support asks through a verified reply.
Account security path Use Account > Security > Active Sessions to check phones, browsers, and recent logins linked to your account. If you see a device you do not recognise, contact us before changing payment details.
ACCOUNT SAFETY

Controls We Keep Inside meritking

Privacy is handled inside the same account flow you use for login, wallet checks, and game access.

Data we collect

When you open an account, we record your username, contact detail, password status, and verification steps. We use those records to secure login, recover access, and keep your profile matched to you.

Payment privacy

For DANA, OVO, GoPay and QRIS, we store payment references, wallet labels, timing, and account match results. We use these records to trace credits, answer disputes, and reduce mistaken wallet changes.

Device session logs

We record device type, browser version, IP region, and login time so you can spot unfamiliar access. The Account > Security > Active Sessions path shows recent sessions linked to your profile.

Cookie choices

Cookies keep you signed in, remember language and lobby preferences, and help us see whether Auto Roulette, Starburst, MotoGP Betting, or other areas load correctly. You can clear cookies in your browser.

Retention approach

We keep account and payment records only for service, security, support, and dispute needs. If your account becomes inactive, we reduce handling to the records needed for traceability and account protection.

Change requests

You can ask us to correct contact details, update account data, or check what we hold. We confirm your identity first, then process the request through support or the account area.

Privacy Questions You May Search

These answers focus on the practical privacy points you may want before opening an account or sending a support request. If your case involves payment records, login access, or a device you do not recognise, contact us with your username and the correct support path.

We collect your username, contact detail, password status, device session, and verification steps. If you use DANA, OVO, GoPay or QRIS, we also record wallet references needed for account matching.

We keep payment references so your wallet activity can be traced, matched, and corrected if something is reported. These records help support confirm timing, method, and account ownership without exposing unrelated data.

Yes, you can ask support to update contact details after account verification. We may check your username, recent login session, and last payment method before making changes that affect access recovery.

Cookies keep your session active, remember language choices, and help pages load correctly after you move between slots, live tables, and sportsbook areas. You can clear cookies in your browser settings.

You can email [email protected] to request access, correction, or removal. We verify your identity first, and some records may need to stay where local law permits or for dispute handling.

We share data only when needed for payment processing, security checks, technical service, support handling, or where local law permits. We do not publish your account details or wallet references publicly.

Go to Account > Security > Active Sessions and check the device list. If the login is not yours, contact live chat during 09:00-23:00 WIB before changing wallet or profile details.

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